You may now officially stick your phone and your contract and especially, your GPRS charges up your shitter.
Lots of love
Paul Sunter
Sorry, you’ll want a story to go with this won’t you! Well here goes…
Yesterday while sitting at my desk, doing the usual worky stuff (browsing the internet) I received a text message from o2. “You have gone over your normal monthly charge by £233″. W…T…F I exclaimed in quite a load manner, as you’d imagine. Obviously a phone call to o2 had to be made.
“Well sir, it turns out that on the 30th December, you downloaded 92mb worth of data on your mobile phone”. OK. This doesn’t make sense. The last time GPRS was used was on the 20th December when we had a power cut at work, and the phone was definatly not used on the 30th December. After asking what was downloaded…”we don’t know sir. We don’t have that information to hand” Helpful. Is there any way I can see what has been downloaded on my phone from here? “No sir. I don’t think anyone here knows how to use an XDA Orbit. Best you go to your nearest o2 store and ask them”. Oh for fucks sake.
Here’s a hint. o2 Customer service are about as useful as a chocolate frying pan. Don’t bother even thinking about ringing them.
So off I trot to the o2 store in Blackburn. Luckily, they were a lot more helpful than the *insert foreign country* person that I spoke to on the phone yesterday. They were very helpful infact. Umm, too helpful possibly.
“Umm, sir, your phone has now downloaded over 350mb of data and your bill is now currently over 1,000 pounds”. If you’re under 18, I would look away now. Actually, and surprisingly, I was quite calm about the situation! It was a funny reaction when I told Gem, when she’d trotted back from browsing in Next. Now I would deffinatly look away if you’re under 18…
FUCK OFF she shouted quite loudly! It was quite an amusing moment!
It turns out that my phone has been (apparently) downloading data without my knowlege. The bloke in the store had a root through my phone to see if anything was stored. It’d have a job though considering there isn’y even enough space to store 100mb, let alone 300mb! It “may” be a fault with the phone. If so, I won’t have to pay the bill. If it isn’t the phone though, I really can’t be paying over a grand for something that I have’t done!
A report is currently being done at o2 to see exactly what’s happening, but that’s going to take around 5 days. Cue much ringing of said company and chasing up!
Updates on this subject will be forthcoming!