Back-story since my last post; Still no word about this network investingation. I was told I would get a call back on Monday afternoon. Guess what? I never got it! What a shocker!

So when I got home from work, I had a very long phone call with a woman called Dawn at o2, went through the whole story again and told her that my direct debit has been cancelled and I’ll be cancelling the contract, with no charges to me etc etc. Something surprised my though during this phone call. Dawn was actually a very nice person, was very understanding and in an even bigger shocker, she was helpful too! So much so that she also gave me a solution to the problem!

She basically said that o2 would drag this out for weeks and weeks before the issue would be sorted. All that the network investigation would confirm is the amount of data that was downloaded, and that I would have to send my phone off to them for a thourough check-up. If there was nothing wrong with the phone, then I would have no choice but to pay the £1,000 bill and be well and truly stuffed up the shitter.

Dawn then pointed out that the best thing to do would be to put a charge on my acount of around £30 which gives me a download limit of 30gb for GPRS usage. This would be a one-off charge that she would back-date to before the downloads started. This will then credit the grand showing on my account and all will be sorted.
All she needed to do was get the department head to approve it.
5 minutes of being on hold and she returns.

The plan has been approved! She fills in the form while I’m on the phone to her and she also emails me a confirmation that she has sent the form to the powers that be. In a few days, I should see a credit on my account. I thanked Dawn so much, I actually threatened to find out where she worked and give her a big sloppy kiss!

There’s a lesson here kids. If you have a problem with something, don’t go in all guns blazing. Be polite, don;t get stroppy and if you do manage to let a few swear words slip through (like I did!) then apologise for it! You’ll find things get done easier and quicker that way!

Moving on, yesterday I logged into the o2 website and checked the “recent charges” part and there we have it! The credit has been applied! I am now a happy chappie! So when the bill arrives from o2, I’ll take it to the store, pay it, and get the direct debit re-instated. But take note, when the contract is up, it will be cancelled and I’ll be onto pay as you go. No more all-singing-all-dancing phones.

For now anyway…